Delivery time and cost

 

FAQ

In how many days will I receive my order?

We have tied up with some of the best shipping service providers who have their network all over India and offer quick delivery. Usually we deliver within 5 to 7 working days after receiving the order. But if the product/s fail our Quality Inspection Test at our warehouse, we wait for the replacement from the manufacturer/ supplier of the concerned Brand. In this case, it may take additional 7-10 days.

 

Is Shipping free or chargeable?

Shipping within India :- For order value more than Rs 750/- , shipping is free. For order value less than Rs 750/- a fixed amount of Rs 70/- is chargeable.

International Shipping:- All orders are chargeable as per weight and region. The delivery cost would be included in the order total amount and there are no other charges to be paid. You may have to pay the local customs or duties if applicable in your country as per the laws.

 

What if I don't receive my order?

For any reason, if we are unable to deliver your order within 15 days, we will cancel the pending order in full or part and would refund your amount through the same mode of payment as made by you. This amount gets credited in your account within 5 to 7 working days, depending upon the bank.

 

If the product/s delivered are not as per order?

If you find that the product/s delivered is not same as was ordered and totally different one, then pls inform us at our  Helpline Number: 7982917159 (sms or whatsapp only/ 11:00 AM to 8:00 PM / Monday Closed). We would replace the product with the one ordered. You don't have to pay delivery charges in this case.

 

Do I have to pay shipping if I replace or return the product?

Yes, you will have to pay the shipping charges if you want replacement for the product/s delivered. You would be charged Rs 50 towards product replaced and another Rs 50 towards return of the previous product/s received. But in the interest of hygiene, Panties, Briefs and Shapewear cannot be exchanged or returned in any circumstances

 

If you need any help then pls write to us at customercare@leenagallery.com or if you need to speak to us directly, then kindly sms or whatsapp at our Helpline Number: 7982917159. (This line is usually not answered) We will arrange for a call back after reviewing the status of your order. This would save your time and you won't have to wait on phone holding the line.

(11:00 AM to 8:00 PM / Monday Closed)

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